While visiting the website, your privacy is fully respected. The right to privacy and the protection of the personal data of our customers is a top priority for us.

This privacy policy provides general information about the processing of personal data when you visit our website and/or when you make an online purchase of our products available on our website.

With the Privacy Policy, we will clarify where and how the personal data of all registered users on our website is stored.

By accessing the website, you confirm that you have read, understood and agree to the terms of the Privacy Policy.

1. What personal data do we collect?

When visiting our website www.travelko.mk we collect and processes your personal data (personal identification data and contact information), only if you voluntarily provide them by registering on our website, for the purpose of purchasing products that we sell.

When filling out the registration form on the website processes your personal data, namely:

  • name and surname
  • e-mail address
  • order delivery address and
  • contact phone number

When using the Newsletter (email) service, Travelko.mk processes your personal data, namely:

  • your email

2. "Cookies" - internet browser cookies

To make your visit to our website more pleasant and to enable the use of certain functions, we may use “cookies”. “Cookies” are small text files that are recorded on your computer for the purpose of tracking the movement of your internet browser by the website, but are not connected to your personal data that you have provided to us. With the help of such files, www.travelko.mk tracks the movement of visitors to the site and thus collects data to improve the user experience and optimize and improve the functionality of the website. The website has only such types of “Cookies” that are stored on the user’s computer for as long as it has been set in the internet browser.

Before different types of cookies are set, we will ask for your consent. Users may choose to set their web browsers to reject cookies. If cookies are not accepted, certain parts of our website may not function as intended.

3. Personal data collection

The data during your visit to our website www.travelko.mk is collected directly from you, i.e. in a way that you personally and directly submit the data to us or automatically through the “Cookies” tool if you have agreed to it

4. For what purposes are the collected data and information used?

We collect and processes your personal data exclusively for the purposes for which they were provided, such as:

  • To enable the online purchase of our services on our website www.travelko.mk 
  • To administer the content, promotions, surveys and other functionalities of the site, all in order to improve its quality and the products it offers.
  • For contact by e-mail.

If you register, all personal data that you enter through the registration form will be used for the purposes of product delivery and payment realization, and are stored in accordance with the provisions of the Law on Personal Data Protection and are not transferred to third parties.

Your personal data will not be processed for any purpose other than the purpose for which it was collected. Processing of your personal data for another purpose can only be done based on your prior consent. 

You have the right at any time to ask us not to send you marketing communications and not to use your personal data when profiling for direct marketing purposes. You can refuse to receive electronic news and other marketing communications if you follow the instructions for rejecting content in electronic messages, by following the links for turning off a certain option in the lower part of the electronic message: “Unsubscribe from this list”.

5. How is your personal data processed?

www.travelko.mk processes your personal data in accordance with the regulations for the personal data protection of the Republic of North Macedonia, taking all prescribed technical and organizational measures to ensure confidentiality and protection during the processing of the personal data it has. The employees are obliged to keep confidential all information (including personal data) that they come across during the performance of their work tasks.

You are responsible for the selection of any password and its security strength, ensuring the security of your own data within the boundaries of our Services.

We applied security measures during the collection, storage and processing of information in order to protect against unauthorized access, change, disclosure or destruction of your personal data, as well as non-personal data stored on our site.

With the exception of data of a financial nature, all information that we collect from the website is exclusively for our use (customer relationship, order tracking, etc.) and is not passed on to others for any reason.. 

Minors may not provide personal information without their parents’ or guardians’ consent, and we will not knowingly collect or use information about them.

6. Providing data to third parties

Data collected and stored with us will not be published, sold or provided to a third party except to the competent authorities under the conditions and to the extent permitted by the Law on Personal Data Protection.

7. Other information

Taking into account the nature of the Internet, it should be noted that when using it passively and automatically collects data about the habits and preferences of its users. When users visit the website, www.travelko.mk can also record information related to them, which in itself is not enough to identify a specific person and represent statistical indicators that are used to improve the quality of the website. Such information may include the name of the Internet browser, the type of computer, as well as technical information about the connection used by the user when visiting the website, such as operating system and Internet service provider, IP (Internet Protocol) addresses which are assigned by internet providers and are different for each internet user and similar information.

8. Change in the personal data privacy policy

www.travelko.mk has the right to update this personal data privacy policy at any time. When we do, we will provide a notice on the website and revise the updated date at the bottom of this page. The User accepts and agrees that it is their responsibility to periodically check the Privacy Policy and to be aware of any changes.

9. Terms and conditions acceptance

By using this site, the user agrees to the provisions of this Privacy Policy. Please do not use the website if you do not agree with the Policy. If you continue to use the website after changes to this Policy are made, you will be deemed to have accepted those changes.

10. Privacy policy publication date

03/08/2023

11. Contact us

For any questions or concerns regarding your privacy, you can contact us using the following details:

E-mail address:  info@travelko.mk